Privacy policy
Last updated: July 13, 2026
Alisiwell operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Alisiwell is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.
- Account information including your username, password, preferences and settings.
- Transaction information including items you view, add to your cart, or purchase, and your past orders.
- Communications with us, such as customer support inquiries.
- Device information including your device, browser, network connection, IP address, and other identifiers.
- Usage information regarding how you interact with the Services.
Personal Information Sources
We may collect personal information:
- Directly from you, when you create an account, use the Services, or communicate with us.
- Automatically through the Services, including through cookies and similar technologies.
- From our service providers, when they collect or process personal information on our behalf (e.g. payment processing, fulfillment).
How We Use Your Personal Information
- Provide and Improve the Services. To process payments, fulfill and ship orders, manage your account, facilitate returns, and create a better shopping experience.
- Marketing and Advertising. With your consent where required, we may use your information to send marketing communications and to show you relevant ads on platforms like Meta (Facebook/Instagram), based on your activity on our site. You can opt out of this at any time by contacting us.
- Security and Fraud Prevention. To authenticate accounts, provide a secure checkout, and detect or prevent fraudulent activity.
- Communicating with You. To provide customer support and respond to your inquiries.
- Legal Reasons. To comply with applicable law or respond to valid legal requests.
How We Disclose Personal Information
We may share your personal information with:
- Shopify and service providers who perform services on our behalf (e.g. payment processing, fulfillment, customer support, cloud storage).
- Advertising platforms such as Meta, to show you relevant ads based on your activity, where required with your consent. You can opt out by contacting us at hello@alisiwell.com.
- Parties you direct us to, such as shipping carriers.
- In connection with a business transaction (e.g. merger), to comply with legal obligations, or to enforce our terms and protect our rights and the rights of our users.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information about your access to and use of the Services in order to provide and improve the Services for us. To learn more about how Shopify uses your personal information, you can visit the .
Third Party Websites and Links
The Services may link to websites operated by third parties. We are not responsible for the privacy or security practices of any third-party sites. We encourage you to review their policies before providing any information.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe we have collected information from a child, please contact us so we can delete it.
Security and Retention of Your Information
We take reasonable measures to protect your personal information, but no method of transmission or storage is 100% secure. We retain your information only as long as needed to provide our Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Delete personal information we maintain about you.
- Correct inaccurate personal information.
- Receive a copy of your personal information (data portability).
- Opt out of the use of your personal information for targeted advertising.
- Manage communication preferences, including unsubscribing from marketing emails at any time using the link in those emails.
To exercise any of these rights, contact us at hello@alisiwell.com. We will not discriminate against you for exercising your rights, and we may need to verify your identity before processing your request.
Complaints
If you have concerns about how we handle your personal information, please contact us at hello@alisiwell.com. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country you live in, in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, please email us at hello@alisiwell.com.