Returns & Refunds
We want you to feel completely confident in your purchase. That's why every SteadySafe Grab Bar is backed by our 30-day Satisfaction Guarantee — plenty of time to install it, use it, and see for yourself how much steadier your bathroom feels. If it isn't the right fit for any reason, you're covered.
Before deciding, we'd encourage you to give it at least 14 days in your home. It only takes one moment — one steady grip on the way out of the shower — for this product to have been worth it. Give yourself two weeks to really experience what having a little extra support in your bathroom feels like, and we think you'll understand why so many families keep coming back to Alisiwell.
Starting a return is simple. Just send us an email at hello@alisiwell.com within 30 days of your purchase, and our team will walk you through the next steps. There's no complicated process and no hassle — once we receive your return, your refund is processed promptly. Our goal is for you to shop with peace of mind, the same peace of mind we're helping bring into your home.
Had a Change of Heart?
We completely understand. If you need to alter or cancel your order, please do so within 24 hours of purchase. Beyond this period, our team is already preparing your order for departure. If you catch us within the 24-hour window, please expect your refund to be issued and processed within seven days.
Received a Damaged Item?
We meticulously package our products; however, accidents can occur in transit. If your product arrives with defects or any physical damage (not a dented box, but the product itself), please report it within 72 hours of delivery. Send a photo of the damage to hello@alisiwell.com, and we'll look into a return based on this policy.
Shipping & Delivery
We do our best to ensure prompt delivery, but delays can happen — whether due to carrier mishaps, customs holdups, or shipping status changes. For any delivery issues, we recommend reaching out directly to the courier. Unfortunately, we can't take responsibility for packages that get lost or delayed in transit.
Policy Changes
Because we believe in full transparency, our return and refund policy may change occasionally. We ask all customers to do their due diligence before making a purchase. By choosing Alisiwell, you're agreeing to our terms.
Here's to living well with Alisiwell.